FAQ

What is Vanoir?

Vanoir is a curated lifestyle boutique offering thoughtfully selected products across fragrance, wellness, accessories, and home. Every item in our collection is chosen for its quality, design, and ability to elevate your everyday life.

How does Insider membership work?

Vanoir Insider is our membership program at $29.99/month. Members enjoy 50% off every product in the store, free shipping on all orders, and early access to new arrivals and exclusive drops.

How do I cancel my membership?

You can cancel your Insider membership anytime with no cancellation fees or hidden charges. Simply visit cancel.getvanoir.com to manage or cancel your subscription.

How long does shipping take?

Standard shipping within the United States typically takes 5–10 business days. International orders usually arrive within 10–20 business days, depending on your location and local customs processing.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To initiate a return, contact our support team and we will provide you with a return shipping label.

How do I track my order?

Once your order ships, you will receive an email with a tracking number and link. You can use that link to follow your package in real time. If you have not received a tracking email, please check your spam folder or contact support.

Is my payment information secure?

Absolutely. Our store is SSL encrypted and all transactions are processed securely through Shopify Payments. We never store your credit card information on our servers.

How do I contact support?

You can reach our support team by email at support@getvanoir.com or by phone at +1 (863) 431-9599. We aim to respond within 24 hours on business days.